The questions I get asked before anyone books.

Every branch. My own service was Army, so Army COOL and Credentialing Assistance are the funding routes I know best, but the resume work, interview prep, clearance positioning, and salary negotiation are identical no matter what uniform you wore. Navy COOL and the Air Force equivalent work on the same principle and I will walk you through yours.

It is almost never too early. The best time to start is 9 to 12 months out, while you can still use your education benefits on the Army's dime and while your clearance is unquestionably current. If you are inside 90 days, we work faster and prioritize differently, but there is still plenty to do.

No. A clearance is generally reinstatable for 24 months after your last date of access without a full new investigation, which is still a large saving for an employer. That window is worth real money, and it is worth saying plainly on your resume. If you are past it, we position you differently and target employers willing to sponsor.

For Resume Ready, plan on about a week from your intake call: two to three business days for the first draft, then your revision round. Interview Ready and Offer Partner run longer because there is more in them. If you have a hard deadline, tell me on the free call and I will tell you honestly whether it is doable.

Zelle is a bank-to-bank transfer with no processing fee, which keeps the prices where they are. It also means payments are effectively instant and cannot be reversed the way a card charge can, so it is worth being sure before you send. If you would rather pay by card, email me and I will send you a card invoice instead.

Before work has started, ask and I will send it straight back. Once work has started, refunds are prorated against what has been delivered. Study guides are digital files, so they are non-refundable once sent, which is exactly why there is a free preview of every one of them. If something is not right, email me before you dispute anything and we will sort it out.

No, and it matters that you know that. I am not a VA employee and not a VA-accredited representative. I do not file claims, I do not represent you before the VA, and I have no influence on eligibility or entitlement decisions. Accredited VSO representatives, claims agents, attorneys, and VA regional office staff can help you apply at no cost. What you pay me for is preparation before you get there.

No, and be careful of anyone who does. What I can tell you is what the market pays for your clearance and specialty, what is currently getting callbacks, and where your application is losing. The interviewing is still yours to do.

Put the certification name and your email address in the Zelle memo, for example Study Guide: Security+ / jane@email.com. The PDF goes out within one business day. If your memo did not fit, email me from the address you want it sent to and I will match it up.

Twenty minutes, video or phone. You tell me your clearance, your specialty, and your timeline. I tell you what I would do in your position, which usually includes a few free things you can do this week whether or not you ever pay me. If you do not need a package, I will say so.